The Fairmont The Norfolk is located in the heart of Nairobi, next to University of Nairobi. The hotel offers a tour desk, a fitness centre and an outdoor heated pool as well as a steam room, a sauna and conference room(s).

The Fairmont The Norfolk caters for families with children offering babysitting / child services and a kids pool. Amenities at the hotel include a city centre shuttle service, a beauty salon and a business centre. There is a hairdresser, a bookstore and a gift shop within the hotel. For an easy and effortless check-in and departure experience, take advantage of the Fairmont The Norfolk's express check-in/check-out facility which takes away a lot of the usual hassles letting you get on with your trip.

Relish in the five-star quality washrooms that accompany your room, these feature luxury facilities such as a shower and complimentary toiletries. A TV, a safe and cable / satellite channels can be found in each room of the hotel. Also available in the rooms are a mini bar, an iron and tea and coffee making facilities.

RFUEA Ground and KCA University are within driving distance of the Fairmont The Norfolk. Jomo Kenyatta International Airport (NBO) is a 30 minute drive from the hotel. The hotel is a five minute drive to New Central Bank Tower and Kenyatta International Conference Centre, and less than a 10 minute drive to Nyayo National Stadium and Rahimtulla Tower.